Terms of service

Terms of Service

Last updated: 27 October 2025

Welcome to Terra Mare Jewellery (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your use of our website, online store, and the purchase of our jewellery products.
By visiting our site or purchasing from us, you agree to be bound by these Terms, our Privacy Policy, and our Refund & Exchange Policy.

1. General Information

Terra Mare Jewellery is an artisanal jewellery brand offering handcrafted products available for purchase online.
Each piece is made by hand, and variations in texture, colour, or natural materials are an intentional part of the design.

We reserve the right to refuse service, cancel orders, or limit quantities at our discretion if we believe an order is fraudulent, incomplete, or violates these Terms.

2. Eligibility

By using this website, you confirm that you are:

  • At least 18 years old (or of legal age in your jurisdiction), and

  • Capable of entering into a legally binding agreement.

If you are under 18, a parent or guardian must supervise your use and approve all purchases.

3. Product Information & Availability

We strive to ensure that all descriptions, images, and prices on our website are accurate. However, minor variations may occur due to the handmade nature of our products.
We reserve the right to modify or discontinue products without notice.

Prices are displayed in EUR and are subject to change without prior notice. Customs duties, import taxes, or VAT may apply for international orders and are the responsibility of the customer.

4. Orders & Payment

All orders are subject to acceptance and availability. You will receive an order confirmation via email once your payment has been successfully processed.

Accepted payment methods include Paypal, Shop Pay, credit/debit cards, and mobile wallets.
We use secure payment gateways to protect your information. However, we are not responsible for any third-party payment errors or delays.

5. Shipping & Delivery

We offer domestic and international shipping via trusted courier partners.
Delivery times are estimated and may vary depending on your location and courier services.
We are not liable for delays caused by customs processing, courier disruptions, or force majeure events.

Once an order is shipped, ownership and risk transfer to the customer. Please ensure your delivery details are correct before completing your purchase.

6. Refunds, Returns & Exchanges

Please refer to our Refund & Exchange Policy, which forms an integral part of these Terms.
By purchasing from our website, you acknowledge that you have read and accepted this policy in full.

7. Custom & Personalised Orders

Custom or made-to-order items are created specifically for you and cannot be cancelled, returned, or refunded once production has begun, except where defective or required by law.
We may send design approvals or mock-ups for confirmation before production.

8. Intellectual Property

All content on this website — including product designs, photographs, logos, copy, and trademarks — is the intellectual property of [Your Brand Name] and is protected by international copyright and trademark laws.
You may not reproduce, distribute, modify, or exploit any content from this site without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability for any claim shall not exceed the purchase price of the item in question.

  • We are not liable for any indirect, incidental, or consequential damages, including loss of profit, data, or goodwill.

  • We are not responsible for allergic reactions, improper care, or normal wear and tear of jewellery.

Nothing in these Terms excludes or limits your statutory rights under applicable EU or South African consumer protection laws.

10. Privacy & Data Protection

We respect your privacy. All personal data collected is handled in accordance with our Privacy Policy and applicable data protection laws, including the EU GDPR and South Africa’s POPIA (Protection of Personal Information Act).

11. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with:

  • The laws of the European Union (for EU-based transactions), and

  • The laws of the Republic of South Africa (for South Africa-based transactions).

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Cape Town, South Africa and, where applicable, the courts of an EU Member State.

12. Amendments

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take effect immediately upon posting on our website. Your continued use of our site or purchase of our products after any modification constitutes acceptance of the revised Terms.

13. Contact Information

For any questions or concerns regarding these Terms, please contact us at:
📧 Email: admin@terramarejewellery.com